Privacy Policy

By visiting our website ekat.ae or any other websites managed by EKAT (riazone) or its affiliates, you are accepting the practices described in this privacy notice.

If you do not agree to the terms of this policy, please do not use the website. If you choose to visit this website, it is necessary to review the publish date of the Privacy Policy (as shown above) and review any updates that have happened since your last visit. Like any other e-commerce websites, we collect personal information from you. We at EKAT are well aware of the privacy and the value it means to you, and we hope to keep your information confidential, so we are committed to protecting the privacy of any personal information provided to us.

This Privacy Policy describes in general how we manage your personal information and protect your privacy. What personal information does ekat.ae gather and store? To help us provide you with the services, we may ask for some personal data such as your name, address, phone number, or e-mail. The personal information is collected when you create an account with us, when you place an order on the website, or when you communicate with any department, such as customer service, sales, or technical support through the website, by phone, e-mail or fax. Some of the examples that we may ask for your personal information is the pre-booking, home delivery, deals, promotions, and when you subscribe to the EKAT newsletters. EKAT takes all the measures to protect your personal information against unauthorized access, data loss, misuse, disclosure or alteration. We will also take the steps to destroy, or permanently delete the personal information when no longer needed, and the types of measures that we take will vary with the type of information, and how it was collected and stored.

Overall, you are not obliged to provide us with the information we request if you choose to withhold such information. However, we may not be able to provide you with the services and goods that depend on gathering such information. How do we use the information we collect? We respect your privacy. Any personal information we collect about you is used and revealed by us to provide you with services you request, or to enable us to do our business as commodity suppliers. Examples are: –

provide our services. Respond to inquiries. Personalize the user experience, measure the value of our services, and inform users about the services and updates. Dealing with orders, delivery, and payments.

Offering deals and promotions for you. Updating our records and maintaining your accounts. Enable third parties to carry out technical, logistical or other functions on our behalf every time we use your personal information for the purpose of advertising, such as promotions, surveys, newsletters, we’ll give you the opportunity to reject any further details from us that may reveal your personal information. EKAT maintains strict confidentiality on all information, and will not reveal or exchange any confidential information to/with any third party.

The privacy of our customers is very important to us, so we do not sell or rent any information at any time to third parties without the explicit consent of our customers. From time to time, we may have to reveal users’ personal information to the government, law enforcement agencies, or regulators we have, but we will do that only within the supervision of a competent authority.

EKAT reserves the right to use such personal information in any investigations, or in judicial proceedings concerning fraud on the accounts that are involved in such transactions during the time in which EKAT retains this information. We may also disclose personal information to enforce our policies, and respond to claims that posts or any other contents violate the rights of others, to protect the property and rights of any person or safety. We may also share personal information with our affiliates who help detect or prevent the chances of illicit acts, and provide shared services (our affiliates only deal with the users we request for) to store and secure your personal information. We are committed to maintaining the confidentiality of the provided information to us, and we will take all the necessary measures and precautions to protect your personal information.

The electronic information systems we have are password-protected so as to prevent unauthorized access to them. Security measures have been taken, in an effort to protect personal information from loss, misuse or alteration while being under our control. Our staff is trained and committed to protecting the privacy of your personal information. All Credit/Debit cards details and personal information will not be stored, sold, shared, or rented to any third party. In order to maintain this protection, we warn you not to share your password with anyone.

We recommend if you share your computer with other people to close your browser window after the end of your session and to log out of your account if you share a computer with someone else, or use a computer in a public place. If you think that your password may be misused, please let us know immediately. Correct your personal information, delete / opt-out If the name, e-mail, phone number or any other personal information has changed you can update, correct, or delete it by going to your personal account under “My Account.” You can ask us and we will amend any inaccurate, incomplete, or outdated personal information.

You can contact us directly or by sending an email to support@ekat.ae. In addition, if you no longer want to receive messages from us you can opt-out by sending an email to support@ekat.ae or by clicking on the unsubscribe link at any of the promotional messages you receive from us. Children and privacy This website is public but is not intended for persons under the age of 18. We will not collect any personal information from persons under the age of 18 without the parental consent. If you are under 18, please do not give us any personal information of any kind. If we recognize that the user is under the age of 18 and gives personal information without parental consent, we will remove personal information from our files. We are aware that people under the age of 18 do not fully understand the terms of this Privacy Policy, or make proper decisions about the options that are available to the adult users of the site. We encourage parents and guardians to spend time with their children online to be aware of the sites their children visit. EKAT does not sell any products to persons under the age of 18. If you are under 18 years of age you will need to obtain a parental consent to purchase from the website. Third-party advertisers and external links: We maintain our relationship with our third-party companies, and therefore the website may contain some links to other websites. Although we cannot control the activities carried out by these parties, we are sure that we will stop dealing with these companies in case there is any inappropriate activity such as spam, trademark infringement, or illegal activities. EKAT is irresponsible for the privacy practices or the content of any other websites, aside from our website.

Privacy Policy review From time to time it may be necessary for us to edit our privacy policy, and therefore we reserve the right to review it, and we strongly recommend that you visit and review our privacy policy periodically to make sure that you understand how the information you provide is used. However, you can rest assured that any changes will conform to the general law of privacy, and the national privacy principles. Restriction of Liability: EKAT, or its affiliates, or any other party involved in building the website do not take any kind of liability for any incidental, consequential, other indirect, special, or punitive damages arising out of your access, use, inability to use the website, or in respect of any failures, performance, errors, omissions, interruptions, defects, delays in operations or transmissions, computer viruses, or system failures (including loss of profits, loss of business, data loss, business disruption, or the damages caused by the inaccuracy of information, inconvenience, delays, or inability to use), and the aforementioned consequences, whether being the responsibility of the alleged liability based on contract, tort, negligence or severe responsibility or any other basis, even if that EKAT or its affiliates or any other party has been informed of the possibility of such damages. In case you want to communicate with us or to provide your feedback, we are always available. In fact, it is our pleasure to hear from our valued customers. Go ahead and do not hesitate to contact our customer service via e-mail.

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